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Post by ncngrr on Jul 5, 2019 15:16:10 GMT
Hello!
My admin laptop is broken hard. I no longer have the e-mail showing that I purchased your product.
I purchased it from FlightSimStore.com on 12/24/2017, Order #FSS0562065. Fortunately, I still have the Registration # backed up.
I believe FSS has gone out of business. Is there any way for me to download a new copy of the software and register it?
Thanks.
Scott
Colorado Springs
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Post by Ripcord on Aug 20, 2019 23:07:02 GMT
Scott, please hang on to the order # and the registration number especially.
We are enroute to a new home. Just not quite there yet.
Both of our online retailer partners have gone under - clearly I have chosen poorly.
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Post by Ripcord on Oct 11, 2019 13:55:24 GMT
We recently announced a partnership with SimWorks Studios to launch an upgraded version of our Fleet Traffic: USN product. You might have seen some news to this effect over on Facebook.
Further to this, we have reached an agreement with SWS that they will serve as online host for all existing HGS Fleet Traffic: USN customers.
We've been working with SWS on this and now this transition is getting underway. Haze Gray Studios is preparing to move existing Fleet Traffic: US Navy customers over to the SWS store. Once we have this completed, our customers that have purchased the legacy product will once again have access to download the product and updates to it.
Due to the unexpected closure of not one but BOTH of our online vendors, we were unable to complete all our records in a timely manner and so some of the order data is incomplete or (including contact details) and so this effort is going to require some assistance from our clients.
Very soon we will upload a link to some online forms for you to provide your order information. Once I review the forms (probably will review them in batches), the completed forms will then be passed to the folks over at SWS so that they can credit you the legacy product over there in their online store.
You will then be able to download Fleet Traffic: US Navy from the SWS website.
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Post by Ripcord on Nov 3, 2019 12:45:46 GMT
Scott please allow me to direct you to this survey - this is, essentially, your account transfer application, as per my above post. s.surveyplanet.com/a_R7vVe0 |
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Post by msent on Feb 18, 2020 2:30:38 GMT
I completed the survey above, and entered the order number and serial key from FSPilotShop where I purchased your product. I now have an account at SWS, but do not see the download for Fleet Traffic available anywhere on their site.
Is there an anticipated date when the download may be available.
Thanks.
Darren
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