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Post by flappy on Dec 17, 2018 22:52:09 GMT
Dear Haze Gray,
Shortly after purchasing your product on a flight sim site that shall remain nameless I find that many of my downloads there have become shall we say obsoleted? It became so bad that the last download I bought I never received but had to go to directly to the Developer. Thank God they got paid and actually gave me my product, but in that spirit might I enquire as to how to register my copy here for support purposes and also to check to see that YOU actually got paid?
It kinda gives me the creeps like I'm a ghoul or something copy/pasting all my old invoices, especially now during the Holidays as I realize there are PEOPLE involved, but this has been a long time coming and a fellow Developer sent me two emails to make sure I followed through to get support from them on items I had purchased previously.
Please advise via PM and I'll do likewise with my invoice as probably enough negativity has gone around about this and I don't want to fan flames, just show support to you folks who made the Products so that I can feel good about seeking support if I need it.
Thanks, Rick Wheeler Flappy or Flappy613 @ damn near everywhere
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Post by Ripcord on Feb 1, 2019 14:00:54 GMT
I need to make a couple statements here.
You paid the money, you received the product, and it is incumbent on me, or HG Studios, to provide support. I cannot answer for the longevity of the online store, and the online store cannot answer for the quality or availability of the support. So the discussion of who got paid what is not really relevant, and let's just set that aside.
New updates are coming. Very late, but they are coming.
There are other plans in the works for this product, which I think you most of you will appreciate, but we're not ready to discuss that just yet.
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Post by jorgen on Feb 12, 2019 9:21:20 GMT
Thanks for the comments on updates, and on "other plans"!
I needed to hear that.
Thanks -
Jorgen
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